IT ticket system – show the most important tickets in real-time by priority

You work in the IT department and want a quick overview of the current target/actual status of open and closed tickets? Or you would like to have a ticket overview of the last 12 months e.g. via bar chart? No problem with this template. Just connect the template to your own ticket system and keep track of all support and service requests at any time. Manage tickets efficiently and ensure deadlines are being kept. The template is also customizable offering many more visualization options. Simply download and get started!

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possible data sources

This template simulates the connection to a ticket system via an Excel data source. Via an API you can pull the data directly to your helpdesk, such as Zendesk, Jira, Jira Service Desk, Bugzilla, Redmine or many others. Use standard interfaces such as JSON, XML, CSV, OData, REST-API. Database based systems are also possible, like ODBC, MS SQL Server, Oracle, MySQL, PostgreSQL, MongoDB and many more.

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